Return policy per supplier

Return policy per supplier

Here you can read what applies to each supplier we collaborate with:

Azure Juniper

English: You have 15 days from the date you received your order to return the item. The product must be unused and in its original condition.

English: You have 15 days from receiving your order to return the item. Just make sure it's unused and in its original condition.

Silver Osage

English: No returns or exchanges for cancelled purchases. Defective/incorrect products can be claimed within 7 days and return shipping is then covered by the supplier.

English: Non-returnable for change of mind. Defective or wrong items can be claimed within 7 days and return shipping is covered.

White Poppy

Swedish: 15-day right of return. In the event of a supplier error, the supplier is responsible for the shipping. In the event of a customer error, the customer pays the return shipping. No returns: gift cards, sale items, special orders.

English: 15-day return policy. Supplier covers return shipping for supplier errors. Customer pays for change-of-mind returns. No returns on gift cards, sale or custom items.

Ultramarine Birch

Swedish: 15-day return policy. Product must be unused and in original packaging. No returns: personal products, special orders, sale items, normal wear and tear.

English: 15-day return policy. Must be unused in original packaging. No returns for personalised/custom/sale items or wear & tear.

BigBuy

English: No return/exchange if purchase is cancelled. Damaged/faulty product can be claimed within 7 days with picture proof. In case of incorrect address, shipping costs will be deducted from any refund.

English: No return/exchange for change of mind. Damaged/incorrect item can be claimed within 7 days with photo. Shipping fees deducted for wrong address.

White Chaos

Swedish: 15 day return. No return: engraved, custom-made, worn products. The supplier is responsible for return shipping in case of defects. The customer is responsible for return shipping in case of a cancelled purchase.

English: 15-day return. No returns for engraved, custom or worn items. Supplier covers return shipping for supplier errors. Customer pays for change of mind.

Jade Ajax

Swedish: 15 day return policy. Damage upon delivery must be reported within 48 hours with photo evidence. No returns: normal wear and tear, damage from washing/use.

English: 15-day return. Report shipping damage within 48h with photos. No return for wear, wash or usage damage.

Pink Lucky

Swedish: 30-day return policy. No returns: personalized products, special orders, normal wear and tear. The supplier is responsible for shipping in case of defects, otherwise the customer.

English: 30-day return. No returns for custom/personalized/worn items. Supplier pays shipping for errors; customer pays for change of mind.

Chocolate Crius

Swedish: Not open purchase. Complaints in case of damage or wrong product within 7 days with picture proof. The supplier pays return shipping if the complaint is approved.

English: No open return. Claims for damage or wrong item within 7 days with photos. Supplier covers return shipping if accepted.

Purple Buckeye

English: No return or exchange rights. Complaints within 15 days in case of error/damage. The supplier is responsible for the shipping in case of error. The customer in case of a cancelled purchase. No return: special orders and worn goods.

English: No return/exchange. Claims within 15 days for faults. Supplier pays shipping for errors. Customer pays for change of mind. Non-returnable: custom or worn items.

Scarlet Chaos

English: Not open purchase. In case of error/damage, the supplier is responsible for the shipping. The customer is responsible for the shipping in case of a canceled purchase/wrong order. Contact us first for help.

English: No open return. Supplier pays shipping for issues. Customer pays for wrong item/change of mind. Please contact us first for assistance.

Coral Grapevine

English: No open purchase or exchange rights. In the event of damage or incorrect product, the supplier is responsible for the shipping. The customer pays for a cancelled purchase or incorrect order.

English: No return/exchange. Supplier covers return shipping for damaged/wrong item. Customer pays for change of mind or incorrect orders.

Aquamarine Theia

English: Not open purchase. Complaints in case of damage, defect or incorrect product within 15 days. The supplier is responsible for the shipping if the complaint is approved.

English: No return. Claims for damaged/defective/wrong items within 15 days. Supplier pays return shipping if approved.

Orchid Theia

English: Not open purchase. In case of damage, defect or wrong item, it can be returned within 15 days. Contact customer service before returning.

English: No returns. Return within 15 days for defect/damage/wrong item. Please contact customer service before returning.

Burgundy Lapetus

Swedish: 15-day right of return. Customer pays shipping in case of cancelled purchase. Supplier pays in case of error/damage. No returns: personal, specially ordered or used/worn goods.

English: 15-day return. Customer pays for change of mind. Supplier covers return shipping for faults. No return on personal/custom/used items.

Lilac Smudge

Swedish: 15-day right of return. The customer pays the shipping cost in case of a cancelled purchase. The supplier pays in case of a defect, damage or wrong item.

English: 15-day return. Customer pays shipping for change of mind. Supplier pays for defective, damaged or incorrect items.

Sky Blue Astraeus

Swedish: 15 day return if unused, in original condition/packaging. No return: personal, special order, normal wear and tear. Customer pays in case of cancelled purchase. Supplier in case of error.

English: 15-day return if unused and in original packaging. No return for custom/personal/worn items. Customer pays return shipping for change of mind; supplier covers shipping for errors.

Rosé Gaia

English: No open purchase or right of exchange. Complaints in case of damage, defect or incorrect product within 15 days. The supplier is then responsible for the return shipping.

English: No return or exchange. Claim within 15 days for damaged, defective or incorrect items. The supplier will cover the return shipping.